Frequently Asked Questions

What products do you use? Are they eco-friendly?

For all general cleaning, we use eco-friendly, low-toxin products that are safe for your household, your pets, and the environment.
For tougher jobs or certain surfaces (like toilets or ovens) we may need to use stronger products - but we’ll always discuss it with you first before using anything beyond our standard range.

Do you bring your own cleaning products and equipment?

Yes - all cleaning products and equipment are supplied, except for the household vacuum.
We ask clients to provide their own vacuum for hygiene reasons. This prevents the transfer of pet hair, dust, allergens, and germs between homes and keeps your space as healthy as it is clean.

What’s the difference between a Regular Clean and a Signature Home Reset?

The Regular Home Clean covers your full home - bathrooms, kitchen, and main living areas - keeping everything fresh and comfortable between visits.
The Signature Home Reset includes all of that, plus housekeeping extras like fresh linen, laundry, dishes, tidying, and a full home reset. It’s ideal for families, busier homes, or anyone who wants a hotel-style refresh each visit.

Do you clean ovens, fridges, or walls?

Yes - those tasks are part of our Deep Cleaning Service, which is charged by the hour.
Deep cleans target built-up grime, hard-to-reach areas, and detailed tasks like internal oven and fridge cleaning, wall washing, and internal window cleaning.

Do you clean outdoor areas or windows?

No - Coastal Fresh Home Cleaning is an indoor domestic cleaning service.
We focus entirely on interior cleaning.

Do you clean homes with pets?

Absolutely - we love pets. However, if your pet is highly unsettled and consistently barking, jumping, chasing, nipping at equipment, escaping, or generally interfering with cleaning, we’ll have to reschedule the service until the situation is resolved.
For everyone’s wellbeing, we recommend securing pets during your clean.

Can you clean while my child is home?

Yes - as long as a parent or responsible adult is present.
For safety and insurance reasons, we can’t provide services in a home where a child is the only person present, even briefly.

Do I need to be home during the clean?

Not at all. Many clients prefer to leave a key or provide access codes.
We’ll coordinate whatever works best for you, and your home will be securely locked up when we leave.

What’s your cancellation policy?

Cancellations made with less than 24 hours’ notice incur a 50% fee.
“Lock-outs” (when we can’t access your property on arrival) are charged at 75% of the service cost, as that time has been reserved exclusively for you, and in the case of lockouts - time and resources have already been expended to prepare and arrive for your scheduled service.
If you’re unwell with a contagious illness, please notify us before your scheduled clean - we’ll reschedule at no charge.

How do payments work?

Payment is required on the day of your clean.
We accept cash, pay ID / direct bank transfer. Our payment details will be provided prior to your booking.

Do you do bond cleans or commercial cleaning?

No - we specialise in domestic home cleaning only. We don’t offer bond, commercial, or large-scale restoration services.

Do you service outside of Coffs Harbour?

Not yet ~ but we do hope to expand our service reach in the future.

Can I customise my service?

Absolutely! You can mix and match add-ons like our Pets & Plants Package or light laundry folding, and we’ll tailor your quote and service to suit your needs and home size.

If you have any further questions, please feel free to call / text / email or use our contact form ~ we look forward to hearing from you!